Knowing first-hand the intricacies of living with Type 1 Diabetes, the team at Touched by Type 1 created the D-Box – a starter kit providing important resources and supportive materials to help individuals with diabetes thrive.
If you, a child or a loved one has been recently diagnosed with Type 1 Diabetes, there is a lot of important information to digest and you will no doubt be making many updates to your daily life. At Touched by Type 1, as part of our mission, we support those with Type 1 Diabetes to live active and healthy lifestyles. At its core, proper type 1 diabetes management is composed of a handful of elements: blood glucose control and insulin management, exercise, nutrition and support. Knowing first-hand the intricacies of living with Type 1 Diabetes, the team at Touched by Type 1 has created the D-Box.
Our work is made possible by the generosity of our sponsors and community partners. Thank you to those who have donated items be included in our popular D Boxes: Diabetes Research Institute, A Tad Too Sweet, Dexcom, Glucose Revival, Arden’s Day Juicebox Podcast, Omnipod, Stay Put Medical, Genteel, Sugar Medical, TrialNet, InPen, Novo Nordisk, Transcend Foods, Diabetes Connections, Tandem Diabetes and Gvoke.
**At this time, the D-Box is only shipping across the U.S.A.
**The contents within each D-Box may vary based on availability and supply from vendors.
FAQs
How long will it take to receive my D-Box?
Due to current supply constraints and overwhelming demand, it may take 2 to 4 weeks to receive your free D-Box. Please be patient as we work hard to get it to you!
How can I be sure you’ve gotten my request? I put one in a couple days ago and my box isn’t here yet.
If you received a confirmation email, our team has received your request. You don’t need to put in another request to be sure you’ll get a box, doing so actually slows down our process. Our team will reach out regarding the status of your D-Box request as it gets processed.
How are box requests processed?
Our D-Box requests are all lovingly processed, assembled, and labeled by hand. Due to our volume of requests and available personnel, we often utilize volunteers in our community to help us keep up with making enough boxes to fill demand. This is part of what makes our turnaround time longer than the commercialized standards our society has come to expect. We appreciate your patience as we work to get your D-Box to you as soon as we can.
Who are D-Boxes for?
D-Box contents are curated with new diabetics in mind, with resources about introductory topics such as carb counting, typical symptoms, T1D technology, and other forms of diabetic community and resources. These are meant to serve as a consolidated way for newly diagnosed people to navigate a very overwhelming disease. Due to the introductory nature of the materials within the D-Box, they are meant for and sent to people who are still within a year of diagnosis. We offer differentiated boxes with materials designed for adults and youth (18> years old) as well as materials written in Spanish.
My diabetic was diagnosed more than 12 months ago. What resources are available to me through TBT1?
Due to the cost of shipping and materials, we are unable to send boxes to people past this cutoff point. We apologize for the inconvenience. If you are past this cutoff and still think you would benefit from these resources, there is a Digital D-Box with available downloads of the materials included in the physical box, which can be requested here. Many people find these resources helpful, but if there is anything specific you are looking for please reach out to us at [email protected]
I live outside the United States. Can I still get a D-Box?
Unfortunately, due to additional shipping and customs costs that come with international shipping, we are unable to ship outside of the country. We do have a Digital D-Box with virtual versions of materials included in the physical box, which can be requested here.
My diagnosis date is within your constraints and I live in the US, but I put in a request over a month ago and still haven’t gotten a box yet. What gives?
If we would otherwise be able to send you a box but haven’t, there might be a problem with the mailing address. Please check your email for correspondence from us trying to resolve this issue. If it has been more than 4 weeks since submitting your request and you have not heard anything from us please reach out to us at [email protected]
Can I request more than 1 box?
All requests are saved in a database and our system recognizes if someone has already requested and received a box from us. In some instances, we understand more than one individual in a household might be diagnosed within a year’s time and in these cases a special box is made to accommodate the circumstance. Otherwise, due to the costly nature of materials and shipping and our nature as a nonprofit, we are unable to fill duplicitous requests. Thank you for your understanding.
The box I got looks different than other boxes I’ve seen. Why didn’t I get the same stuff?
Due to the nature of our status as a nonprofit, many of the materials in the D-Box are acquired on a donation basis. We are extremely thankful to diabetic organizations for their willingness to work with us, trusting us to disseminate their information and materials to those who will benefit from it. With that in mind, like any other organization, we are constantly affected by the tides of supply and demand. Due to these forces, as well as changing relationships with suppliers and space in our box, we cannot guarantee that every box will have the exact same contents. If there is a brand in particular you were looking forward to seeing in your box that was missing, we are happy to direct you to spaces where you can interact with them. Thank you for your understanding.
Request Your D-Box
The D-Box is meant to assist those dealing with a new diagnosis of Type 1 Diabetes and is therefore available for those who have been diagnosed in the last year.
A digital version of the box is now available for those whose diagnosis was more than 12 months ago, or who live outside of the United States. To request a digital version of the D-Box click here.
